Privacy Policy

Privacy Policy

Effective Date: January 01, 2025

Our website address is: https://bodyandmind.clinic.

This Privacy Policy describes how Body & Mind Osteopathic Clinic (“we”, “us”, or “our”) collects, uses, and protects your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

1. Definition of Personal Information

“Personal information” refers to any information about an identifiable individual, including name, email, phone number, health information, and online identifiers (such as IP address).

2. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. By using our website, booking services, or contacting us, you consent to the collection and use of your information as described in this policy.

3. Information We Collect

  • Information you provide through forms, bookings, or emails (e.g., name, contact details, appointment history)
  • Technical data like IP address, browser type, device info, and usage statistics through analytics tools
  • Marketing preferences and newsletter sign-ups (only with consent)

4. How We Use Your Information

  • To provide services, confirm appointments, and respond to inquiries
  • To send appointment reminders, updates, or newsletters (with opt-in only)
  • To improve website functionality and user experience
  • To comply with legal, regulatory, and insurance obligations

5. Newsletter & Email Marketing (CASL Compliance)

We comply with Canada’s Anti-Spam Legislation (CASL). You will only receive promotional emails or newsletters if you have given us express consent. You can unsubscribe at any time via the link provided in each email.

6. Third-Party Services

We use trusted third-party platforms such as JaneApp for online bookings and MailerLite for newsletters. These providers have their own privacy policies and security measures. Some data may be stored or processed outside Canada, including in the U.S.

7. Disclosure of Personal Information

We do not sell or rent your personal information. We may share limited data with third-party service providers only as necessary to deliver our services (e.g., booking confirmations, newsletters). All providers are contractually obligated to maintain strict privacy standards.

8. Data Storage and Retention

Your information is stored securely using encryption and access controls. We retain personal data only as long as necessary to fulfill its intended purpose or to meet regulatory/legal obligations.

9. Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorized access.

10. Access and Corrections

You may request access to your personal information or request a correction by contacting us (see contact info below). We will respond in accordance with applicable privacy laws.

11. Children’s Privacy

If services are provided to individuals under the age of 18, we require consent from a parent or legal guardian before collecting personal information.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Updates to this Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” above will be updated accordingly.

14. Contact Information

If you have questions or concerns about this Privacy Policy or your personal information, please contact our Privacy Officer: